Frequently Asked Questions For Nipmee (FAQ)
What is Nipmee?
Nipmee is a brand dedicated to providing comfortable and stylish undergarments, specifically designed for individuals with sensitive skin. Our products are created with the utmost care to ensure comfort and ease of wear.
How did Nipmee start?
In 2017, following a stroke, the founder faced significant challenges with traditional bras due to sensitive skin. Frustrated by the lack of suitable options, Nipmee was created to address these challenges, offering a comfortable solution for those with similar struggles.
What materials are used in Nipmee products?
Our products are made from high-quality, skin-friendly materials that are specifically chosen to minimize irritation and maximize comfort. Detailed material information can be found on each product page.
How do I know my size?
We provide a comprehensive size guide on our website to help you find the perfect fit. If you’re unsure, please contact our customer service for assistance.
Orders and Shipping
How can I place an order?
Orders can be placed directly on our website, Nipmee.com, or through our Amazon store here.
What are the shipping options?
We offer various shipping options to suit your needs. Standard shipping is available for all orders, and expedited shipping can be selected at checkout for faster delivery.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
What is your return policy?
We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached. For more details, visit our return policy page.
How do I return an item?
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to send your item back to us.
How can I contact customer service?
You can reach our customer service team through the contact form on our website or by emailing info@nipmee.com. We aim to respond to all inquiries within 24 hours.
Do you offer live chat support?
Yes, we offer live chat support during our business hours. You can access the live chat feature on our website for immediate assistance.
Do you offer gift cards?
Yes, gift cards are available for purchase on our website. They make a perfect gift for friends and family who might benefit from our products.
Are there any physical stores where I can buy Nipmee products?
Currently, Nipmee products are available exclusively online through our website and Amazon store.
How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media for the latest updates, promotions, and product launches.